At this time, we are not set-up for online ordering. To order, please note the item(s), style number and price. Please call (817) 835-0802 or email us at email@example.com. Our sales staff monitors incoming emails consistently throughout the day. We will respond and process your order as quickly as possible.
With a smile, we accept American Express, Master Card and Visa. We do not accept personal checks.
Your order will be processed and shipped within 72 hours of receipt, depending upon product availability. All orders will be shipped U.S. Postal Service Priority Mail, unless otherwise indicated. Please allow 7 - 14 days for delivery (after the 72 hour order processing window). In most cases, delivery to you will be sooner; Priority Mail shipments usually take 2 - 4 days. Please call our Sales Department directly for overnight shipments.
The shipping and handling terms supersede all prior agreements or understandings.
Cathleen Whitelow Jewels reserves the right to make certain
rate changes and modifications at any time during service. Acceptance
of these terms will be confirmed upon order placement.
U.S. Postal Service Priority Mail
U.S. Postal Service Overnight Express Mail
North Carolina and Texas residents are required to pay sales tax on all purchases. Customers from other states are required to pay sales tax according to their individual state's tax requirements.
Jewelry can be refunded within seven (7) days of your order being received by you and will be credited back in the same form as the original payment method. If you return an item after the seven (7) day window, you will be assessed a 15% restocking fee. We will gladly replace defective merchandise up to thirty (30) days after the original sale. Payment or credit for damaged or incorrectly shipped items returned to Cathleen Whitelow Jewels will be reimbursed at our discretion.
PLEASE NOTE: SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE UNLESS YOUR ORDER IS DAMAGED OR INCORRECTLY SHIPPED TO YOU.
When returning an item(s), please email us at firstname.lastname@example.org or call us at (817) 835-0802 for a return authorization number. Any returns to Cathleen Whitelow Jewels without a return authorization number will not be accepted.
Merchandise must be returned to us as it was packaged. We reserve the right to reject a return if after inspection, we determine that it has not been returned to us in the condition that we shipped to you. We recommend that you insure your return package or send it with a tracking number, as we cannot be responsible for damaged or lost merchandise that occurs in transit to Cathleen Whitelow Jewels.
Please send all returns (with a return authorization number) to:
Cathleen Whitelow Jewels